Terms Of Service

Last Updated: November 6, 2024

Welcome to Papa Chinos Peri Peri! These Terms of Service (“Terms”) govern your use of our services, including ordering, delivery, and website use. By using our services, you agree to abide by these Terms. Please read them carefully.

1. Service Overview

Papa Chinos Peri Peri offers online and in-store ordering, food delivery, and takeaway services. Our goal is to provide high-quality, fresh food to our customers in a timely and efficient manner.

2. Ordering and Payment

Order Placement: Orders can be placed via our website, through Food Hub, by phone, or in person at our location.

Pricing: Prices for all menu items are displayed on our menu. All prices include applicable taxes, unless otherwise stated. Prices may change without notice.

Payment Methods: We accept major debit and credit cards for online orders, as well as cash and card payments in-store.

Order Confirmation: Once an order is placed, you will receive an order confirmation. Please review it for accuracy, as errors in order details may lead to delays.

3. Delivery and Pick-Up

Delivery Area: We currently offer delivery services to Hamilton and surrounding areas, including Blantyre, Bothwell, Bellshill, Uddingston, and Cambuslang.

Delivery Times: We strive to deliver all orders promptly; however, delivery times may vary based on location, order size, and traffic.

Delivery Fees: Delivery fees are calculated based on location and will be displayed at checkout.

Pick-Up: If you opt for pick-up, your order will be ready at our location at the time indicated on your confirmation.

4. Refunds and Cancellations

Order Cancellations: Cancellations must be made within 10 minutes of placing your order. Orders canceled after this timeframe may not be eligible for a full refund.

Refunds: Refunds may be issued at our discretion if the order does not meet quality standards or is incorrect. Refunds are not guaranteed for orders that have already been prepared or delivered.

Food Quality: If you are unsatisfied with the quality of your food, please contact us immediately, and we will work with you to resolve the issue.

5. Allergies and Dietary Requirements

Customer Responsibility: We strive to accommodate dietary restrictions and allergies; however, it is the customer’s responsibility to inform us of any allergies or dietary restrictions when placing an order.

Allergen Information: While we take great care to avoid cross-contamination, we cannot guarantee that food items are completely free of allergens.

6. Changes to the Menu and Prices

Menu items and prices are subject to change at any time without prior notice. Seasonal availability, supply, and other factors may affect our offerings.

7. Intellectual Property

All text, images, logos, and other content on our website or menu are the property of Papa Chinos Peri Peri and may not be reproduced without permission.

8. Privacy

We respect your privacy and take data protection seriously. Personal information collected during the ordering process is used solely for order fulfillment and communication purposes. For more details, please refer to our Privacy Policy.

9. Limitation of Liability

Papa Chinos Peri Peri is not liable for any damages arising from the use of our services, including but not limited to delays, food quality, or allergen cross-contact. Your use of our services is at your own risk.

10. Changes to the Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after any changes indicates acceptance of the new Terms.

11. Contact Us

For any questions or concerns regarding these Terms or our services, please contact us at: Papa Chinos Peri Peri

277 Glasgow Road, Hamilton, ML3 0QG

TEL: 01698 451 222